Mancora Restaurant - Sleepy Hollow, New York

nicole

Food looks amazing but is not. It’s okay but with outrages prices it’s not worth it. They charge you with the tip included which is crazy since their service is horrible. The lady there had a stank attitude and face, she kept talking with the two men in the bar while we needed napkins etc etc. Honestly a really bad place, McDonald’s probably better than this.

Amilcar Hernandez

Let’s start with the fact that this place is beautiful. The food was amazing. Super clean and the service was top-notch. Thank you Fabiola for a great service and explaining the menu and option in such detail. A must try!!!

Yajaira Torres

I had a disappointing experience at Mancora due to the extremely slow service. We had to get up and get the menu at the bar because nobody ever came over to offer us a menu. My party and I waited for over an hour and forty-five minutes before our food arrived, and it was evident that the staff was disorganized. The waitress took our order twice because she couldn't put the first order in, she never apologized for the delay or provided any explanation. The slow service significantly impacted our overall dining experience, and we were left feeling frustrated and dissatisfied. While the food itself was decent, the food was overpriced and the poor service overshadowed any positive aspects of our visit. The gratuity fee is included for parties over 6 people which is extremely frustrating because the waitress did not deserve a tip. She would put the food, drinks and cups at the end of the table and we would pass it down the food and serve our own drinks. The waitress never smiled, never checked to see if we needed anything else. We even walked to the bar to get ice for our drinks. I hope the management addresses these issues promptly to ensure that future patrons do not have to endure similar frustrations.

Wendy Echeverri

Came to have a lomo saltado and it was delicious. My friend had the rotisserie chicken and she was blown away. Portion were larger than most at affordable prices. Adriana the waitress was attentive and super pleasant. If you want to try authentic Peruvian food, this is a must.

Brandon Munoz

Service was terrible and the lady always showed an attitudd. The food is too expensive for its value. You can tase that’s it’s made in many days in advance and microwaved. Would not recommend eating here.

Holegher Uckermann

The service at the restaurant is very good and the food is very good. I recommend it to friends.

Cindy Foti

I don’t know how this place got 4 stars, if I could give it zero I would. We took a day trip to Sleepy Hollow and decided to get lunch before adventuring around. There was a massive crowd on beekman due to a street market event so finding a restaurant that could seat all 8 of us without an hours wait seemed impossible. We saw this restaurant had gotten good reviews and decided to go in. The minute we walked in we should’ve just u-turned it out of there. It took a while for the waitstaff to acknowledge our group, at first I felt bad because there were maybe 2-3 people waiting on tables so we anticipated a bit of slow service, however the wait once seated was ridiculous. I can understand being stressed from being understaffed but the waitress was straight rude. As soon as she walked over to take our order she interrupted me to state they didn’t have grilled chicken, im not sure why she felt the need to cut me off because I hadn’t even mentioned the word chicken. Halfway through taking our order she excuses her self saying one moment, walks away and doesn’t come back for about 5 minutes then saying she needed to start our order over again (misplaced order?) no apology just straight to the point. She comes back with a pitcher of water and glasses and leaves them on the side of the table and walks away. She did not come back until the first plate of food was served over an hour later. Again, I get if your understaffed and trying to wait too many tables but she could have came over to let us know the hold up and at the very least apologize. Looking around we could see several tables also waiting a long time for their food as well. One group of ladies left, if we hadn’t already been waiting so long with our young kids that were tired and hungry, and had come on a day it wasn’t so crazy packed in nearby restaurants we would have left too. I actually wanted to warn people that came in and were seated after us!

The food was ok, not terrible but not worth the wait or the price. It’s a shame too, with so many other Peruvian restaurants in the area you would think they’d appreciate any customers they can get. I’d caution anyone considering this place.

Rosa Ortega

I recently dined at a restaurant and was frustrated by the excruciatingly slow service. It took an eternity for the waitstaff to take our orders, and the food seemed to take forever to arrive at our table. The lack of attentiveness and the sluggish pace of the service made the entire dining experience extremely unpleasant. I would caution anyone against dining at this establishment if they value prompt and efficient service.